Support

Runners sign in with Apple. Friends who watch and cheer do not need an account or an app: they open your link on any phone.

Pick your race in the Races tab, or paste a sign-up link, or create your own group race. Tap the bolt button to start on your phone, or tap Start on your Apple Watch. Your phone can stay in your pocket.

Yes. HypeLap tracks you with your own phone or Apple Watch, so the race organizer does not need to be involved. If a race is not listed, paste its sign-up link or create a group race.

Watching and cheering is always free. Runners start with a free trial, then HypeLap Pro. See the pricing on the home page.

GPS differs between devices and the tracking uses the same filters on iPhone and Apple Watch. Tall buildings, tunnels and tree cover can add error. Use an Apple Watch for the best accuracy, and let GPS settle for 10 to 20 seconds before the gun.

Open Settings, then HypeLap, then Location, and choose “While Using the App” or “Always”. Keep Precise Location on, and turn off Low Power Mode and Background App Refresh restrictions for the race. Start the race with the app open.

Rankings are by distance from each runner's own start, so they can differ from the clock at the gun. A runner whose phone lost signal is shown as paused until it reconnects.

GPS tracking uses battery like any running app. The Apple Watch can run a whole race without your phone. Turning on Low Power Mode on the phone helps if the Watch is tracking.

No. HypeLap keeps your run on your device and uploads it when your connection returns. Your friends may see a pause in the meantime.

Tap Share my race link on your race page and send it by message. Friends open it on any phone. No app and no account are needed.

Links close when your race ends, and at most 24 hours after the scheduled start. Make sure the friend opens the whole link, including the part after the question mark, and ask them to try a different browser if needed. You can send a new link from your race page.

No. Friends never see a map or your coordinates, only your rank, distance, pace and progress on a track. Only share your link with people you want watching.

Friends tap an air horn, cowbell or other sound, type a message, or hold the mic to record up to 15 seconds. They play in your earbuds over your music. You can mute or block any fan at any time.

Their browser must allow the microphone. On iPhone use Safari, and on Android use Chrome. They need to allow microphone access when asked, and hold the mic button while speaking.

The Watch can track a race on its own. The phone link only mirrors the race on your phone. Check Bluetooth and that both devices are signed in, then open HypeLap on the phone once.

Yes, if you allow it. Your race is saved as a workout with its route when you finish. If you declined, turn on access in the Health app, then Sharing, then Apps, then HypeLap.

On the Watch, press and hold the race screen and choose End and save.

Open Settings on your iPhone, tap your name, then Subscriptions, then HypeLap. Or go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the app does not cancel it.

Apple handles refunds. Go to reportaproblem.apple.com, sign in, and choose HypeLap. We cannot issue App Store refunds ourselves.

Tap Restore on the paywall, signed in with the same Apple ID you used to buy. If it still does not unlock, email us your Apple ID email (not your password) and the date of purchase.

See Delete your account. It removes your profile, history and data.

Tap the pencil on your profile photo in the You tab.